Your privacy is of paramount importance to everyone at Alpaka. This statement outlines the information practices for Alpaka, including the types of information gathered and tracked, how such information is utilized, and with whom it is shared. This privacy policy does not apply to personal data of Alpaka employees, partners, staff, consultants, volunteers, or other individuals affiliated with Alpaka, nor to any information that does not qualify as personal data as defined or interpreted under the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of Hong Kong (PDPO).

Personal Data

In general, you may visit the Alpaka website without revealing your identity, and we will not require the collection of any personal data about you. However, there may be instances where we or our affiliated organizations require information that could identify you as an individual, such as when creating a login account for purchases on the website or communicating with our staff regarding purchases or services. We may also collect credit card or bank details when you make purchases through our website. If you are applying for employment via our website, we may need to collect personal data concerning your work experience, educational history, and similar details.

At Alpaka, we will endeavor to inform you about how we use the information collected from you. Should you wish to have your personal data deleted from our databases and those of our affiliates, please notify us, and we will take the necessary steps to comply with your request in accordance with applicable laws. Additionally, ensure that you have obtained permission from other individuals before entering their information on our website.

Disclosure of Personal Data

Alpaka will disclose personally identifiable data only to employees, contractors, and affiliated organizations provided that they:
i) require such data to perform services for you as a customer (e.g., disclosure of your name and delivery address to courier or postal services to facilitate product delivery);
ii) have agreed not to disclose the data to third parties without your explicit consent; and
iii) adhere to all relevant privacy policies established in their employment or contractual agreements with Alpaka.

Non-Personally Identifiable Information

As part of Alpaka's commitment to enhancing our services and products, we may collect non-personal data—information in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal data for any lawful purpose. Such data will be aggregated and utilized to improve services and products for our customers by analyzing which sections of our website and which products attract the most interest from visitors and customers. We may also share this non-personally identifiable information with our affiliates and non-affiliates. If non-personal data is combined with personal data, the combined information will be treated as personal data for as long as it remains combined.

Forums and Comment Boards

When you post on Alpaka forums, chat rooms, or social media platforms or services, any personal data you share becomes visible to other users and may be read, collected, or used by them. You bear responsibility for the information you disclose on these platforms and services.

Policy Changes

Alpaka may amend this Privacy Policy from time to time, at its sole discretion. We encourage visitors and customers to review this page periodically for any updates. If you are a registered customer of Alpaka, you will be notified of material changes to this Privacy Policy via the email address you have provided. Your continued use of Alpaka's products and services following any such changes constitutes your acceptance thereof.

Third-Party Pixels and Cookies

When you visit our website, log in, register, or open an email, cookies, ad beacons, and similar technologies may be employed by our online data partners or vendors to link these activities with information they or others hold about you, including your email address. We (or service providers acting on our behalf) may subsequently send communications and marketing to these email addresses. You may opt out of receiving such advertising by visiting https://app.retention.com/optout.